Last updated: April 14, 2022
Use of the Service by anyone under the age of 18 is expressly prohibited. Persons under 18 are not allowed to register with, or in any way, use the Service. We do not knowingly collect Personal Information from or about anyone under the age of 18. If we discover that we have collected Personal Information from a person under 18, we will delete that information immediately. Please refer to our End User License Agreement and Terms of Service (License) for additional information about age verification and eligibility.
Collecting and Using Your Personal Data
ALT 5 Pay allows users to set up personal accounts to shop in our online store or to participate in our online communities. Under no condition will ALT 5 Pay share your user account information with another individual, business, or government entity, unless ALT 5 Pay is required by court order, subpoena or other legal process. Personal Information, includes but is not limited to, and where applicable, your:
- Email and Login Credentials
- Name Date of Birth, Country of Origin, Gender
- Home or Delivery Phone Number, Address, and Zip Code
- Billing Address and Phone Number
- Institutional Information and identification of beneficial ownership
- Driver’s license, employment, and office location information
- Financial information; Bank account number/Credit or debit card number.
- Personal characteristics, including photographic image, handwriting or other unique biometric data
Device Specific Information
Tracking information is collected and stored in log files as you navigate through the Website or use the Service, including, but not limited to purchase history, delivery location history, and click tracking.
If you use the Services through your mobile device, we will collect your geolocation information so that we can determine your location for fulfillment and compliance. You may at any time no longer allow the App to use your location by turning this off at the device level.
Job Application Information
If you apply for a job on our website, ALT 5 Pay will collect personal information such as your name, email address, phone number and additional information you provide, including but not limited to your resume. We use the information collected within this area of the website to determine your qualifications for the position to which you have applied, and, if applicable, to contact you to for an interview.
If you invite others to use the ALT 5 Pay through the invite feature, ALT 5 Pay will collect and retain name and email address of the person receiving the invite in order to track results of user invitations.
Use of Your Personal Information
PROVIDE THE SERVICE. ALT 5 Pay uses both Personal Information, and any other information we collect from you to provide you with the Service, to support and enhance your use of the Service, to monitor our most commonly used features, to display your purchase history, to display current promotions, to allow you to rate purchases, and to determine which features we need more of our focus or improvement.
EXPAND TO NEW MARKETS. If the Service is not available in your geographic location, you will be presented the option to provide us with your email address and zip code so that we may notify you when the Service becomes available in your geographic area.
FULFILLMENT OPTIMIZATION. We use Personal Information, and any other information we collect from you, to determine to where we should offer or focus services, features and/or resources.
PROMOTIONAL MATERIAL. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, ALT 5 Pay may notify you about new services or special promotional programs, or send you offers or information.
APPLICATION OPTIMIZATION. We use device-specific information to provide the correct application version depending on your device type, as well for troubleshooting technical issues.
DIAGNOSE TECHNICAL PROBLEM. ALT 5 Pay uses your internet protocol (IP) address to help diagnose problems with our servers, and to administer the website and mobile application. Your IP address is used to gather broad demographic data. Your IP address contains no personal information about you.
SERVICE-RELATED ANNOUNCEMENTS. We will send you strictly service related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. As these are service-related announcements, and not promotional material, you may not opt-out of these notices.
CUSTOMER SERVICE. We will send you a welcoming email to the address you provide at registration to verify your username and password. We will also communicate with you in response to any inquiries, service requests, and any requests or inquiries regarding your account.
Use of Non-Personal Information
Targeted or Behavioral Advertising
Targeted advertising (also known as behavioral advertising) uses information collected on an individual’s web browsing behavior such as the pages they have visited, the searches made, type of device used, or orders placed. This information is then used to select which advertisement should be displayed to a particular individual via the service. For example, if you have shown a preference for a type of beverage while using the service, you may be served an advertisement via the service relating to that type of beverage. We may share or sell aggregated demographic information about our user base, including information related to your use of the Service (e.g., how you interact with our APP and website, our partners and advertisers), your device type, UUID, purchase history, delivery location history, and click tracking, with third-party advertisers for the purpose of selecting an appropriate audience for their advertisements, but only after either removing from such information anything that personally identifies you or combining it with other information so that it no longer personally identifies you. This information does not identify individual users by name, email or other contact information. If you would like to opt out of targeted advertising that occurs when using the services, please contact us at [email protected] Please note that this will opt you out of targeted ads delivered via the services. If you opt out, you will continue to receive
online advertising via the services; however, these ads may not be as relevant to you.
Facilitate General Improvements to the Service, Website or Mobile APP
We strive to provide you the best possible experience when using our service, whether on the website or mobile APP. To that end, we use non-personal information to assess the functionality of our service and identify areas requiring additional resources or focus.
Disclosure of Your Information
Alt 5 Pay shares collected Personal Information, or non-Personal Information, from or about you only as set forth herein:
ALT 5 Pay may share or sell aggregated demographic or other information about our user base that includes non-personal information and log data (including how users interact with our mobile App and website), with third parties for industry analysis, demographic profiling, and to deliver targeted advertising about other products and services. This information does not identify individual users by name, email or other contact information.
Third Party Service Providers
only to perform these tasks on our behalf and is not retained by these third parties.
Payment/Credit Card Transactions
ALT 5 Pay cooperates with federal, state, city, and local governments, law enforcement agencies and officials, and, where by court order, private parties, to enforce and comply with any and all applicable laws related to or arising out of the services. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ALT 5 Pay or a third party whose property or rights we are required to protect, as well as to protect the safety of the public or any person(s), or to prevent or stop activity we may consider to be illegal, unethical or that would otherwise expose ALT 5 Pay to legally action.
Acquisition of ALT 5 Pay
Data Transferred out of the EU
We rely primarily on Model Contractual Clauses approved by the European Commission to facilitate the international transfer of personal information collected in the EEA, the United Kingdom and Switzerland (“European Personal Information”), and any onward transfer of such information to the extent the recipients of the European Personal Information are located in a country that the EU considers to not provide an adequate level of data protection. This includes transfers from our EU based operating entities to our US-based operating entity. We may also rely on an adequacy decision of the European Commission confirming an adequate level of data protection in the jurisdiction of the party receiving the information. ALT 5 Pay is responsible for the processing of personal information it receives and subsequently transfers to a third party acting as an agent on its behalf. Before we share your information with any third party, we will enter into a written agreement that the third party provides at least the same level of protection for the personal information as required under applicable data protection laws.
Updating, Correction or Deleting Your Personal Information
If your wish to update your personal information or email preferences, or if you no longer wish to use our Service, you may correct, delete, or amend your personal information and preferences by making the change on our user information page, or by emailing us at [email protected] We will respond to your request as soon as we can, and usually within 30 days. Please note that your friends and contacts may still choose to send email invitations to you. Any user who receives an email invitation to join the service may choose not to receive such invitations in the future by following the instructions in the email invitations and, in addition, if you are a user, you may also choose not to receive such invitations by changing your preferences as indicated above. We will take commercially reasonable steps to implement your opt-out requests promptly, but you may still receive communications from us for up to 30 days as we process your request.
Retention of Personal Information
All information ALT 5 Pay collects is securely stored within our database, and we use standard, industry-wide, Payment Card Industry-compliant, commercially reasonable security practices such as 128-bit encryption, firewalls and SSL (Secure Socket Layers). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to ALT 5 Pay you do at
your own risk. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. If you do share your password or personal information with others, you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately notify ALT 5 Pay and change your password.
Our website and App may offer publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected, and used for any purpose by others who access them, including but not limited to ALT 5 Pay. We are not responsible for the personally identifiable or other information you choose to submit in these areas. To request removal of your personal information from our blogs or community forums, contact us at [email protected] Please be aware, we may not always be able to remove your Personal Information once it is posted in a public forum.
Amendments and ALT 5 Pay Contact
Contact. Should you have any questions regarding this policy, You may contact ALT 5 Pay directly by e-mailing [email protected]
Additional Notice to California Consumers
Effective Date: July 1, 2021
Collection of Your Personal Information
a. The following categories of personal information described in California Civil Code § 1798.80(e): (i) Identifiers such as name, physical address, email address, username, password and other credentials used to access our Service, including but not limited to Website and Mobile App, Internet Protocol address and unique device identifier (ii) signature, (iii) telephone number, (iv) payment and financial information (such as Credit Card/bank account numbers), and (5) the other information that identifies, relates to, describes, or is capable of being associated with, a particular individual that we describe in “Information We Obtain.”
b. Transactional information, including (i) orders placed and items received, (3) use of ALT 5 Pay’s Website or Mobile App, which may include recording “clicks” as items considered for purchase, and (4) preferences and behavior recorded while using our Service, or that we purchase from third parties in order to target consumers for digital advertising or profile creation about a consumer reflecting preferences, characteristics, predispositions, behaviors, and attitudes.
c. Geolocation, Browser and network activity, including, but not limited to, location data, browsing and search history, device information, network speed and connectivity, and advertisements displayed on our Websites or Mobile Apps or on third party sites and apps.
d. Business contact information such as name, company name, physical address and email address and telephone or fax number. e. Information we collect, including through third-party suppliers, regarding content and other data posted on the Internet, including public locations, are collected from (i) consumers themselves; (ii) logins from third-party platforms; (iii) gift-givers (iv) information vendors; and (v) public record.
Disclosure of Personal Information
Disclosure of certain identifiers, including but not limited to information about the use of websites and apps, and inferences drawn about users to social media, advertising, and analytics partners for monetary or other valuable consideration is common practice among businesses that operate Internet Web sites. These types of disclosures may qualify as “sales” of personal information under California law. However, we have not shared, sold, or otherwise disclosed, within the twelve (12) months preceding the effective date of this Privacy Notice, any personal information.
We will never disclose personal information of individuals we know to be under the age of 16 to business or third parties for monetary or other valuable consideration as a “sale” under California law, without affirmative authorization.
Use of Personal Information
We use personal information we collect, if any, about California consumers for the business purposes disclosed within our Privacy Notice. The business purposes for which we may use personal information about California consumers include:
a. Transactional audits and reports
b. Security, fraud prevention, or other illegal activity
c. System optimization and debugging
d. Ad customization
Your California Privacy Rights
If you are a California resident, you have the following rights.
Right to Access and Right to Know
You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you. Specifically, you have the right to request that we disclose the following to you, in each case in the twelve-month period preceding your request:
a. the categories of personal information we have collected about you
b. the specific pieces of information within each category
c. the categories of sources from which that information was collected
e. our business purpose for collecting or selling that personal information
f. the categories of third parties with whom we share that personal information. the categories of personal information about you, if any, that we have disclosed for valuable consideration and the categories of third parties to which we have disclosed that information, by category, for each third party; and
h. the categories of personal information that we disclosed about you for a business purpose.
Right to Deletion
You have the right to request that we delete any personal information we have collected from and about you. For requests made in connection with the Right of Access, Right to Know, and/or Right of Deletion, please note:
a. as required under applicable law, we must take steps to verify your request before we can provide, delete or otherwise process a request from you regarding your personal information. To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us, or other information necessary to process your request.
b. Within 45 days after receipt of your request, we will deliver, in a manner required by law, the personal information about you that the law requires us to deliver, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time as required by law.
c. We may deliver the personal information to you through your account, or electronically, or by mail, at your option. If electronically, then we will deliver the information in format that allows for transmission of the information.
Right to Opt-Out
You have the right to opt out of the disclosure of personal information about
you for monetary or other valuable consideration.
To opt-out, [LINK]
You can also opt out of the collection of personal information specifically by our social media, advertising, and analytics partners by visiting [AD PARTNER]
California law prohibits discrimination against you because of your exercise of any of the foregoing privacy rights, or any other rights under the California Consumer Privacy Act, such as:
a. Denying you goods or services.
b. Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
c. Providing you a different level or quality of goods or services; or
d. Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
However, please note that prices or rates charged for personal information vary if that difference is reasonably related to the value of said personal information provided to ALT 5 Pay.
You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf. Your agent may contact us via the information provided in the “How to Contact Us” section below to make a request on your behalf. Even if you choose to use an agent, we may, as permitted by law, require verification of the agent’s authorization to act on your behalf, require you to confirm you have authorized the agent to act on your behalf, or require you to verify your own identity.
Do Not Track
Please note that our Web sites and mobile apps [ARE OR ARE NOT] not designed to respond to “do not track” requests from Web browsers.
Additional Notice to Nevada Residents
Effective Date: July 1, 2021
ALT 5 Pay does not sell, and has not sold, Covered Information as defined under Nevada law. However, please note that Nevada resident have the right to request that we not sell certain information that we have collected, or may collect in the future. To exercise this right, please email your full name and address to [email protected] and include the subject line “Nevada Privacy Request”.