Privacy

Effective: 3/3/2020

What personal data we collect and why we collect it

Alt 5 Pay (“us”, “we”, or “our”) operates the alt5pay.com website (the “Service”) located at https://alt5pay.com.

What personal data we collect and why we collect it

We collect contact information. As part of the registration process on alt5pay.com, we collect your name and email address. We may also collect your address and phone number.

We collect identity verification information. We may collect photo copies of your government-issued ID and Incorporation Documents for Merchants. We may also collect copies of your utility bills.

We collect information from third parties. We may have connections from our website to social media platforms. We may collect name and gender from those platforms. We may also collect information from third parties. This may include information to verify your identity.

We collect usage and device information. We may collect information about the browser or device you are using. We may also collect technical information about how you connected to us. This might include your operating system or phone model. We might also collect ISP or mobile carrier information. We also collect IP addresses.

Media Data collection

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies Data Collection

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your information.

We use information to respond to your questions and requests. We use information to respond to your questions and requests. We use your information to respond to questions about our solutions or resources or your relationship with us.

We use information for surveys. We use information to tell you about new products. We use information we have about you to tailor these invitations to you. We also may use your information to send you product surveys.

We use information to improve products and services. We use your information to improve our sites and services. We use your information to customize your experience with us. Information you provide helps us respond to your customer service requests and support your needs more efficiently.

We use information for security purposes. We use your information to verify your identity. This includes using copies of your ID to verify your identity. We also use your information for anti-money-laundering purposes and to protect our company and our customers. We also use the information to protect our websites.

We use information for marketing purposes. We provide you with information about new products and special offers. We do this when legally permitted.

We use information to communicate with you about our relationship. We may contact you about this Privacy Policy or our Terms of Use. We may also contact you about your account and account settings. We may also contact you regarding updates to the features on our sites.

We use information to process orders and payments, or assist in value transfers. We use information you provide about yourself when placing an order to provide service to that order.

Information sharing with third parties

We may share information with third parties who perform services on our behalf. We may share your personal information with trusted third parties for data processing and verification purposes. These include companies who serve as our vendors and help us ultimately deliver products or services to you.

We will share information if we think we have to in order to comply with the law or to protect you or ourselves. We will share information to respond to a court order or subpoena. We may share information if a government agency or investigatory body requests it. This includes U.S. law enforcement or regulatory authorities.

We may share information if we are investigating potential fraud.

We may share information with a successor to all or part of our business, as permitted by law. If part of our business is sold, we may include customer information as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.

We will share information with our business partners and clients. We may share billing information. We may also share usage statistics.

We may share information for other reasons we may describe to you.

Opting out of emails from us.

You can opt out of receiving certain emails from us. To opt out of marketing emails please contact us. You can also follow the instructions in any such message you get from us. If you opt out of marketing emails you will continue to receive messages from us about your relationship with us where permitted by law.

Data retention and site security.

We use appropriate and reasonable security measures as required by relevant laws. The Internet is not 100% secure. We cannot promise that your use of our Site or App will be completely safe. We encourage you to use caution when using the Internet.

We keep personal information for as long as necessary or relevant for the practices described here. We keep information as otherwise required by law. If you cancel your account, we may keep archived copies of your information as permitted by law.

Third party sites or services we do not control.

We may link to third-party sites and apps. Our site may also include third party content that collects information. We do not control these third parties. This Policy does not apply to the privacy practices of that website or app. Please read the privacy policy of other websites or apps carefully. We are not responsible for the practices of these third-party sites or apps.

Feel free to contact us if you have more questions.

If you have any questions about this policy or our privacy practices please Contact Us. You can call us at  1-800-204-6203. You can write to us at:

Alt 5 Pay
3500 De Maisonneuve West, Suite 2401
Westmount, QC. , H3Z 3C1
[email protected]