Frequently Asked Questions
ALT 5 Pay Support.
Please find the answer to your question in our FAQ below.
If you are unable to find it, you can send a request to our support team by submitting the form.
You can view our How-to-videos here for a visual explanation on how to use ALT 5 Pay.
The ALT 5 Pay account is free. Enjoy a quick, easy, and cost-effective way for your business to receive crypto payments from customers without the risk of volatility exposure. Reach new markets instantly and eliminate the risk of fraud with no chargebacks or ID theft. Merchants enjoy 0% transaction fees and can receive payments instantly and convert into your currency of choice.
You can register for an ALT 5 Pay account by clicking sign-up link in the navigation menu at the top of this website or click here to register for an account.
ALT 5 Pay is 100% free to join and you will not be charged any fee to register an account with us.
The process is simple and quick. Just register here by entering your details. Once your account is created, you will have access to our dashboard. You will then need to verify your account (located at the top of the dashboard) by filling out a form and uploading your ID and documents to the system. Once we have received the required documents and verified your account, you will receive a verification email. You will then have access to all of the tools to set-up your banking in order to start invoicing and receiving payments in crypto.
You can have a look at what is needed to verify your account here. A piece of photo ID such as a drivers license, passport or government issued ID is required. You will have to upload your Corporation documents if you are a business, or provide a POA (Proof of address such as a utility or phone bill with your name and address on it) if you are registering as an individual.
We adhere to the highest standards of regulated compliance and client protection. To prevent identity theft or fraud, you’ll need to submit photo ID and required documents for compliance to make sure it’s really you.
No, ALT 5 Pay is not only for merchants. ALT 5 Pay is available for both merchants and individuals who want to receive crypto payments online. Merchants have access to the API to integrate ALT 5 Pay into their applications. Individuals can use the live pay widget and send invoices by email to collect payment.
Leveraging our frictionless, blockchain-based payment processing technology, your cryptocurrency payment will be converted to the requested currency and deposited into your merchant account. The transaction speed depends on the blockchain and network fees, but can be instantaneous.
There are 0% fees for merchants who use ALT 5 Pay for transactions.
ALT 5 Pay does charge a $20 bank wire fee for every payment requested to cover bank costs.
Currently ALT 5 Pay lets you receive Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin and USDT for online payments.
You will be able to send an invoice via email to your customer once your account is verified. This can be done directly through your dashboard under Billing.
Click Invoices, then New. Select the customer that you are creating invoice for in the drop-down menu.
Choose the currency that you would like to bill in.
Enter the necessary details like date, description and as many entries as required. Click send.
This can be done via the dashboard under Account Balances. Select the currency and click Send Balance.