Alt 5 Pay Frequently Asked Questions

Alt5 Pay Support

Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.

Alt 5 Pay account is free. Enjoy quick, easy, and cost-effective way for your business to receive crypto payments from customers without the risk of volatility exposure. Reach new markets instantly and eliminate the risk of fraud with no chargebacks or ID theft. Merchants enjoy 0% transaction fees and can receive payments instantly and convert into your currency of choice.

You can register for an Alt5 Pay account by clicking Sign Up link in the navigation menu at the top of this website or click here to register for an account.

Alt5 Pay is 100% free to join and you will not be charged any fee to register an account with us.

The process is simple and quick. Just register here by entering your details. Once your account is created, you will access to our dashboard. You will then need to verify your account by uploading a piece of ID to the system. Once we have verified your account, you will then have access to all the tools in order to start receiving payments in crypto.

You can have a look at what is needed to verify your account here. A piece of photo ID such as a drivers license, passport or government issued ID is required.

To prevent identity theft or fraud, you’ll need a photo ID to make sure it’s really you.

No, not only for merchants. Alt 5 Pay is available for both merchants and individuals who want to receive crypto payments online. Merchants have access to the API to integrate Alt5 Pay into their applications. Individuals can use the live pay widget and send invoices by email to collect payment.

You can check our integration guide here: https://alt5pay.com/alt-5-pay-api, in case you have any additional questions regarding the integration process yon can address them to our support team via [email protected]

Once your account is verified you will have access to the Alt 5 Pay Live Widget which can then be used as payment button on your website.

Leveraging our frictionless, blockchain-based payment processing technology, your cryptocurrency will automatically and instantaneously be converted to USD currency and deposited into your bank account.

There are 0% fees for merchants who use Alt 5 Pay for transactions.
Alt 5 Pay does charges a $20 bank wire fee for every payment requested to cover bank cost.

Currently Alt 5 Pay lets you receive Bitcoin, Ethereum, Bitcoin Cash, Litecoin, DASH and EOS for online payments.

You will be able to send an invoice via email to your customer once your account is verified and this can be done directly through your dashboard.

This can be done via the dashboard.

In order to contact our support team you can use the following address: [email protected]